In May of 2009 I purchased carpet for my living room, dining room, hall and stairs from Couch Potato Carpet. I special ordered padding that Shaw (the manufacturer) recommended that was supposed to double the warranty of the carpet. A few weeks ago (over 3 years later) I called Couch Potato Carpet because it felt like the padding had broken down in my traffic areas. They immediately sent someone out to take a look and see what could be done. Last week they sent their installers out and replaced all of Shaw’s so called special padding with their best padding. This was done by Couch Potato before they even got notification from Shaw as to whether they would be issuing them a credit for the defective pad. Not only does Couch Potato have great prices, but it has been my experience that they stand behind their product and treat the customer right. Thanks again to Glenn and everyone at Couch Potato who made my experience hassle free.